Are you happy?
It’s very important to me that you are happy with your purchase. If there are any problems with your order please contact me immediately at leona@leonasmindfulmakers.co.uk so that I can resolve the issue for you.
If you are happy with your purchase, please share this with others by leaving a review! I love passing on my love of crafting! If you share them on social media use the hashtag #leonasmindfulmakers or #calmthroughcreativity so we can be inspired by your makes.
Shop
Please read these terms carefully before purchasing any item
- Any items will be sent out in 1-3 business days of your purchase. I send items out 1st class large letter standard delivery in the UK unless stated otherwise.
- All international items will be sent tracked and signed for, just to give extra peace of mind.
- Anything that is personalised or made to order then it should be ready in 7-10 days of your purchase.
Returns/ Refunds
Please read the following information about returns and exchanges carefully.
If you are not happy with quality of your item or it just isn't what you wanted then some items may be eligible for return and I'll be happy to refund the cost of the item or exchange.
- Items which are returned in condition suitable for resale can be exchanged or refunded. This is subject to receiving contact from the customer within 14 days, and receiving any returned items within 30 days. Message me with your reason for return at leona@leonasmindfulmakers.co.uk within 14 days of your purchase and if you would like a refund or exchange. The customer will have to pay for postage unless there is a fault or damage on arrival, using the same method in which it was sent.
- Please note that the customer is responsible for any costs incurred in returning the item(s) for resale. Once the item(s) have been received and have been judged to be in condition suitable for resale, the cost of the item(s) will be refunded or an exchange will be arranged. Any exchanges will be for the original order amount excluding postage. Additional payment may be required to cover the difference of cost for new items and/or postage.
- Please note that the Return Policy excludes returns of any printed patterns, items on sale and custom orders that are personalised in any way (e.g. name or colour).
- I can't unfortunately refund on personalised items due to not being able to sell them on again.
Workshops
Please read these terms carefully before booking your workshop ticket.
- There is no age limit to the workshops however it is suitable for age 15+.
- When booking your place, please leave me your mobile telephone number in case I need to contact you last minute (I will not keep or use your number for anything else).
- If you need to cancel your booking I will only be able to offer you a full refund if cancellation is 4 weeks before the workshop. Cancellations between 4 weeks and 2 weeks of the event will be given a 50% refund. Any cancellations after this time will not receive a refund.
- If I have to cancel the workshop a full refund will be given.
- Mindful Makers cannot be held responsible for any injury that results from the attendance or misuse of any of the materials or tools at this workshop.
- Please bring your confirmation email or message to the workshop as evidence of your booking.